Your privacy is important to The Traveller's Club. This Privacy Policy is intended to inform you about
the conditions under which we collect, process, use and protect your personal data.

 

1. Collection and protection of data:

 

1.1 Definitions:

Legal basis:
In the case of commercial purposes, the legal basis is the contract.
In the case of prospecting, the legal basis is informed consent.

Customer:
Physical person who have entered into a contract with The Traveller's Club for the management of the cargo trip for which you are the Beneficiary.

 

1.2 Collection and Data Categories:

We collect your data directly (including via the contact forms on the site)
Category of data collected:

• Identification information: surname, first name
• Personal information: email address, postal address, telephone number

 

1.3 Shelf life of the data:

The data are kept for a period that does not exceed the duration necessary for the purposes for which they were collected:

• Management of your requests
• Travel booking
• Sending newsletters (in case of unsubscription, The Traveller's Club deactivates the sending)

In any case, this duration can not exceed the duration of the contract concluded with the Customer.

For the purpose of commercial management:
The personal data relating to the customers can not be conserved beyond the period of conservation strictly necessary for the management of the commercial relation with the exception of those necessary for the establishment of the proof of a right or of a contract that can be archived in accordance with the provisions of the Commercial Code.

For the purpose of direct marketing (direct marketing):
The customer data can be kept for commercial prospecting purposes at most for 3 years from the end of this commercial relationship or the last contact from the prospect.

 

1.4 Recipients of the data:

Your personal data is only intended for our staff members for the processing of your inquiries or booking of trips.

 

1.5 Reasons for data collection:

We need to know your name, contact information and the content of your request. Without this information, we can not provide you with the required information. This treatment is carried out to take pre-contractual measures at the request of the person concerned.

In addition, and only if you expressly consent, we will use your contact information to send you newsletters and commercial communications about our products and services that may interest you via email.

To travel on our ships, you must also provide information on valid travel documents and visas when necessary. We process this information to comply with regulatory requirements at ports of call.
 

1.6 Payment methods:

The Traveller's Club accepts the following payment methods:

• Bank transfer
• Check
• Bank card

For the latter method of payment, the data strictly necessary for the realization of a payment are by default: the card number, the expiry date, the visual cryptogram.
They are not retained beyond the transaction.
 

2. Your Rights:

 

In accordance with the applicable law, you have certain rights relating to the processing of your personal data.

 

2.1 Right of access, rectification, opposition:

You can exercise your rights of access, rectification and opposition to know the personal data about you by writing to the following address:

• by email: contact@voyagesencargo.com or cpo@cma-cgm.com
• by mail: Tour CMA CGM Legal Department 4, quai d'arenc - 13002 Marseille Cedex2

In this case, prior to the implementation of this right, The Traveller's Club may request proof of your identity to verify its accuracy.
If you are not satisfied with our response or if you believe that we are processing your personal data in a manner that is not in accordance with the law, you may file a complaint with the supervisory authority located in your jurisdiction.

 

3. Contact us:

 

If you have any questions or comments regarding this policy, do not hesitate to contact us at the following address: contact@voyagesencargo.com or cpo@cma-cgm.com