FAQ

During your booking, ask for the spoken language on board to enjoy your travel in better conditions.

The delays and cancellations of which are responsible the company can be a refund if its superior to 7 days. If the trip is shortened of less than 7 days, the agency will not reimburse ( the agency will not invoice if the trip time is longer than expected). We will always find a solution, to offer you a new departure date, or a new boat, or a new destination or a new departure date.

There is any standard for cabins, you should know cabin's size and arrangement depend on cargo ship. Overall cabins' size are between 10 and 40 m², every cargo have between 1 and 5 cabins. All the cabins have bathroom with private toilets, one large bed or 2 separate beds, one desk et scubble (window) - bedsheets and towels are furnished. 

The maximum weight for lugage is 40 kg. The passengers have to embark with their luggage via the gangway. Any seafarer will help passenger.

Yes, home appliance, electrical bikes, gas stoves and weapon are not allowed on board.

No there is no alcohol on board. 

There is no medical infrastructure on board, only a first aid kit, which is why medical certificates will be required (at registration, then 45 days before the beginning of the trip).
The passenger must provide a sufficient amount of medication while anticipating possible delays.

Any animal can't go on board.

The cargo ship inside can be visited with a member crew and always with the captain agreement. All passengers will share de crew's daily life, a natural discretion is recommended. We remind passengers and futur passengers that is a working place.

No, the passenger have to do the administrative procedures by himself. But, the agency can help him for the type of visa regarding the destination.